Tokyo 2020 Olympic Games

Tokyo 2020 Olympic Games

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Frequently Asked Questions

1. Is package application to be drawn by lottery or on a first-come, first-served basis?

Ans: If the number of applications for the package exceeds the quota, CTSHK will allocate tickets by computer lottery. The result of ticket package application will be announced before August 16th.

2. How to get the package application form?

Ans: You could get the form either visit any CTSHK branches or from CTSHK website. Clicking “Tokyo 2020” banner posted in CTSHK website, you can download the “Tokyo 2020 Olympic Games (H.K. Region) Package (Admission Ticket inclusive) Application Form” there.

3. How to submit the ticket application form?

Ans: You could submit via any CTSHK branches or email to enquiry06@ctshk.com titled with “(NAME) – Submit Tokyo 2020 Package Application Form”.

4. If there is more than one companion, do I need to apply separately?

Ans: You do not have to apply the application form separately. The application for package must be at least accompanied with two people. The information of the companion must be filled in Annex 1 and submitted together with the application form.

5. What information do I need to provide when submitting the application form?

Ans: You must submit the copy of the ID card and the passport for both applicant and companion. In order to protect the interests of both parties, a deposit is required for reservation, which is calculated at HKD$ 6,000 per person. Once the application is unsuccessful, the deposit will be refund, and the refund arrangement will be notified separately.

6. How to pay the deposit if apply by email?

Ans: The customer service center will contact you to arrange payment as soon as possible.

7. How to calculate the deposit? By person or per application form?

Ans: When submitting the application form, the applicant must pay the deposit of both applicant and each companion.

8. Can I cancel my order or make any changes after applying for the ticket package

Ans: We will consider it depends on the situation. If there is a derivative administrative fee at the same time, the applicant must bear the responsibility themselves.

9. Can I change companions’ information at that time?

Ans: No, you couldn’t. Based on the situation that all tickets are purchased by the real-name system, and other items and derivative services in the package, such as flight tickets and accommodation services. All services require the registration of applicants and their companions.

10. If I have already participated in the first stage of ticket application, can I participate in the second stage application?

Ans: If you want to apply for different events, you could apply through the first and second stages. Once the event is overlapped under your applications, it will be treated as a repeat application and all applications will not be accepted.


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